Every railway ticket booked is allocated a unique 10 digit PNR Number which can be used to track the PNR status of the booking. This PNR number is stored with the Centre of Railway Information System along with the personal information of the passenger like age and gender. The PNR number also comes in handy if you lose your railway ticket before the date of your journey. Using the PNR number, the passenger can get a duplicate railway ticket issued.
# Process for getting the duplicate ticket issued
- In case of Passenger Reservation System ticket
If the lost railway ticket is a Passenger Reservation System counter ticket (PRS), you can visit any computerized reservation counter and contact the Chief Reservation supervisor to inform him about the lost ticket. You will need an ID proof as well as your PNR number to get a duplicate ticket which will be issued with the same PNR number. The duplicate ticket will be issued only if the original ticket had RAC or confirmed train PNR status.
- In case of an e-ticket
If the lost ticket is an e-ticket booked through the IRCTC website, you can take a printout of your ticket again. You simply need to log in to the website, go to the booked history page and get a copy of the ticket by entering the PNR number.
# Charges for getting a duplicate ticket issued before chart preparation
When the duplicate ticket is confirmed or RAC
- If the ticket was for a journey up to 500 km, 25% of the total fare is charged.
- If the distance is more than 500 km, 10 % of the total fare is charged subject to a maximum of 25% of the total fare.
- 25% of the total fare is deducted as a charge in the case of Rajdhani and Shatabdi Express trains. This amount is charged irrespective of the journey distance.
- If the ticket is torn or destroyed you can get a duplicate ticket issued after submitting the original ticket with a genuine reason for the ticket damage. The charges for the same will the same as applicable in case of a lost ticket.
Charges for getting a duplicate ticket issued before chart preparation
- 50% of the total fare is charged.
- In case of a RAC status, a duplicate ticket is not issued.
- In case a WL ticket is torn or mutilated, a duplicate ticket is not issued.
- 25% of the total fare is charged if your confirmed or RAC ticket is torn or destroyed. You will be required to submit the original ticket along with the charges.
After the completion of the journey, this charge (10% or 25% whichever is applicable) is refundable and can be collected from the ticket counter at the destination station.
# If the lost ticket is found after the issue of a duplicate ticket
You can submit the original ticket along with the duplicate ticket before the scheduled departure of the train and get a refund of the charges paid. These charges are refunded after a deduction of 5% of the duplicate ticket charges paid subject to a minimum of INR 20.
Save your PNR number safely till the date of your travel and a good idea would be to book your ticket online to avoid the hassle of getting a duplicate ticket.